If you provide your patients with a clear understanding of your billing policies and gather pertinent information about your new patient, you will see a dramatic increase in your accounts receivables with two pieces of best practice.
1. Posters
Clearly state on a poster in the front office that Insurance Companies are not required to provide you with specific payment information prior to a procedure. Covered does not mean there will be no Patient responsibility. Suggest they call their Insurer if they have questions. You should also consider putting this disclaimer on your bills.
You will find that many of those Patients who refuse to pay because of insurer misunderstandings will be far more likely to remit payment. If there is a dispute, you can point to the document they signed with the disclaimer included. Some will still refuse to pay, at that time your best bet is call in a trusted debt collection partner like Executive Credit Management.
2. Patient Form
You should ask for a home phone, work phone including extension number, and the patient’s cell phone number. Do not accept forms that are not filled in properly or have illegible writing.
Add an emergency contact information field as well. Patients reluctant to provide contact information will usually provide the information under this category. Include name of emergency contact’s home address, phone, and cell numbers. Again, make sure this information is filled in.
Understanding debt collection and background screening best practices can save your business big money. Building up front applicant screening into your business processes costs you very little, but saves you so much in the end. If you haven’t already, partner with a full service debt collection and applicant screening company to guide your business to a place of security and prosperity.
ABOUT EXECUTIVE CREDIT MANAGEMENT, INC.
Executive Credit Management is a full-service Debt Collection and Applicant Screening agency with over 20 years experience located in Central New Jersey. We provide excellent service in the following areas: Employment Screening, Business Screening, and Tenant Screening. Executive Credit Management belongs to a number of Skip Tracing databases and offers services to help locate and confirm the current address of missing debtors. Other services provided are: litigation evaluation on all lawsuit decisions, improvement of the quality of the applicant data, Lawsuit Monitoring, Handling of Debtor Disputes. Executive Credit Management features the best Call Monitoring System in the Debt Collection industry.